Shipping & Delivery

Once your order is successfully placed, you will receive a confirmation email. Orders will be processed within 3 working days. If there are any delays due to stock or other unforeseen issues, you will be contacted by us via email.

Products from this online store are all priced in US dollars*.

Shipping Rate Free Shipping Expected Delivery Times
South Pacific, Asia $15USD FREE (orders over $75USD) 15-25 business days **
United States of America $15USD FREE (orders over $75USD) 15-25 business days**
Canada, UK, Europe $15USD FREE (orders over $75USD) 17-27 business days**
Rest of the World $15USD FREE (orders over $75USD) 20-30 business days**


*You are currently on our Global website, if you need to send a parcel to New Zealand and Australia, please visit our Australasia online store.

**Due to covid-19 there are global shipping and customs clearance delays. Please allow an extra 10 business days for international delivery, especially for orders to European countries and USA.

Frequently Asked Questions

What currency do you charge in?

Products from this online store are all priced in US dollars.

How long will it take to process my order?

Once your order is received you will receive a confirmation
email. Our mail order team will process your order on the next business day.

What if an item arrived broken or damaged?

Please email hello@bynatureskincare.com with a photo of the item and a description of the damage. Our customer service team will get back to you to arrange product replacement.

My order has not arrived – what should I do?

If in the unlikely event your order does not arrive within the expected delivery timeframe, please contact us to either arrange re-delivery or a refund. We will incur any costs related to lost items.

Other reminders before your international order

In order to avoid any potential issues with customs, please contact your local customs office to find out regulations around importing of goods into your country.

We make every effort we can to avoid any additional charges being incurred by our customers, however we ship to 179 countries who all have different import standards and entry requirements. We have no control over other countries international customs services and their domestic postal networks.

Lanocorp New Zealand Ltd. will not be held responsible for any additional charges, Import Duties, or Goods and Services Tax that you are charged by your national customs office. Please be aware of your entry requirements before placing an order.

Are my credit card details safe?

YES. Payments are processed securely by Payment Express so at no time do we receive any personal card details. We will not share your personal details with any third party.

What is your refund / return policy?

Purchases made online can be returned within 30 days of
receipt. The products must be in an unused condition with the original
packaging. Return shipping costs back to our warehouse in Christchurch are the
responsibility of the customer. Please contact us if you have any issues. Faulty and damaged goods will be promptly replaced at no charge.

How do I start a return for an online purchase/order?

To initiate a return for an item purchased online, please send an email to hello@bynatureskincare.com

Can I get my shipping cost refunded?

While we will give you a full refund for your product, we are unable to refund shipping costs.

Can I exchange items purchased online?

No, we are not able to process exchanges for online purchases.

When can I expect my refund?

When returning an item back to our warehouse, please allow up to 15 working days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.

Can I return products which are on clearance?

No, all clearance items or marked down merchandise are final
sale and cannot be returned or refunded.

Can I get a refund for a product I bought in store?

NO. Please seek a refund with the retailers you purchased
from. We do not process refunds for instore purchases.