For orders above $15 and below $75, standard shipping of $15 applies. For orders above $75, shipping is free. We do not ship if the order is less than $15. Delivery outside of New Zealand is GST tax exempt.
In order to avoid any potential issues with customs, please contact your local customs office to find out regulations around importing of goods into your country.
We make every effort we can to avoid any additional charges being incurred by our customers, however we ship to 179 countries who all have different import standards and entry requirements. We have no control over other countries international customs services and their domestic postal networks.
Lanocorp New Zealand Ltd. will not be held responsible for any additional charges, Import Duties, or Goods and Services Tax that you are charged by your national customs office. Please be aware of your entry requirements before placing an order.
Purchases made online can be returned within 30 days of receipt. The products must be in an un-used condition with the original packaging. Return shipping costs back to our warehouse in Christchurch are the responsibility of the customer. Please contact us if you have any issues. Faulty and damaged goods will be promptly replaced at no charge.
When returning an item back to our warehouse, please allow up to 15 working days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.